{"id":1221,"date":"2025-07-12T21:56:31","date_gmt":"2025-07-12T18:56:31","guid":{"rendered":"https:\/\/nlp3.mycube.kz\/complaints-dispute-policy\/"},"modified":"2026-03-23T10:30:59","modified_gmt":"2026-03-23T07:30:59","slug":"complaints-dispute-policy","status":"publish","type":"page","link":"https:\/\/nlp3.mycube.kz\/fr\/complaints-dispute-policy\/","title":{"rendered":"Politique des Plaintes et Litiges"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_5be59d26 height_huge with_video\"><div id=\"us_bg_video_hcad\" class=\"l-section-video\"><script id=\"us_bg_video_hcad-script\">!function(w){var node = document.getElementById( 'us_bg_video_hcad' );if ( w.innerWidth <= 100 ) { node.remove() }}(window);<\/script><style>@media(max-width:100px){#us_bg_video_hcad{display:none!important}}<\/style><video  autoplay loop muted playsinline preload=\"auto\"><source type=\"video\/webm\" src=\"\/wp-content\/uploads\/2025\/07\/red.webm\" \/><\/video><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_custom\" style=\"height:3rem\"><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_558ec5ca\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_6df4bc3a has_text_color\"><div class=\"wpb_wrapper\"><h1>Politique des Plaintes et Litiges<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator us_custom_9321a470 has_text_color size_custom with_line width_default thick_2 style_dashed color_border align_left with_content\" style=\"height:5rem\"><div class=\"w-separator-h\"><i class=\"fas fa-fas fa-dot-circle\"><\/i><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_dc08afa2\"><div class=\"wpb_wrapper\"><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_4 us_custom_a61e2493\" href=\"\/platform.html\"><span class=\"w-btn-label\">Commencer \u00e0 Trader<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_04c40667\"><div class=\"wpb_wrapper\"><nav class=\"g-breadcrumbs us_custom_64e1dcdb has_text_color separator_icon align_none\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/nlp3.mycube.kz\/fr\/\"><span itemprop=\"name\">Accueil<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\"><i class=\"far fa-angle-right\"><\/i><\/div><div class=\"g-breadcrumbs-item\">Pages<\/div><\/nav><\/div><\/div><\/div><\/div><div class=\"w-separator hide_on_default hide_on_laptops size_custom\" style=\"height:2rem\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row us_custom_06927fe0 via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image align_center\"><a href=\"#one\" aria-label=\"w-tr\" class=\"w-image-h\"><img decoding=\"async\" width=\"157\" height=\"100\" src=\"https:\/\/nlp3.mycube.kz\/wp-content\/uploads\/2025\/07\/w-tr.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_large\" id=\"one\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container ulmoy\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Proc\u00e9dure de r\u00e8glement des litiges<\/h5>\n<p>fusioncfx.com, exploit\u00e9 par Fusion CFX Management Ltd \u00ae2026 et bas\u00e9 \u00e0 Londres, au Royaume-Uni, s&rsquo;engage \u00e0 r\u00e9soudre les litiges d\u00e9coulant de notre Contrat par le biais d&rsquo;un dialogue constructif. Si aucun accord \u00e0 l&rsquo;amiable n&rsquo;est trouv\u00e9, le litige pourra \u00eatre soumis \u00e0 un arbitrage confidentiel devant un arbitre unique, conform\u00e9ment au R\u00e8glement ADR de la CCI. La d\u00e9cision de l&rsquo;arbitre sera d\u00e9finitive et contraignante pour les deux parties.<\/p>\n<p>L&rsquo;arbitrage se d\u00e9roulera en anglais et pourra avoir lieu \u00e0 Saint-Vincent-et-les-Grenadines ou dans un autre lieu convenu d&rsquo;un commun accord. Cela garantit que la proc\u00e9dure d&rsquo;arbitrage dispose d&rsquo;une comp\u00e9tence exclusive, excluant ainsi l&rsquo;intervention des tribunaux locaux dans les pays respectifs des parties, conform\u00e9ment \u00e0 la convention d&rsquo;arbitrage.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:30px\"><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Gestion des r\u00e9clamations<\/h5>\n<p>Lors de votre inscription aupr\u00e8s de Fusion CFX, vous devez fournir certaines informations d&rsquo;identification et \u00eates responsable de la s\u00e9curit\u00e9 de vos identifiants et de votre mot de passe. Vous \u00eates tenu responsable de tout pr\u00e9judice r\u00e9sultant d&rsquo;une utilisation abusive ou non autoris\u00e9e de votre compte.<\/p>\n<p>Vous vous engagez \u00e0 fournir des informations exactes et compl\u00e8tes lors de votre inscription et \u00e0 ne pas faire de fausses d\u00e9clarations ni dissimuler votre identit\u00e9. Si vous vous inscrivez au nom d&rsquo;une entit\u00e9 commerciale, vous confirmez que vous \u00eates habilit\u00e9 \u00e0 engager cette entit\u00e9 dans le cadre du pr\u00e9sent accord. Nous garantissons la confidentialit\u00e9 absolue de vos informations, comme indiqu\u00e9 dans nos politiques d&rsquo;inscription et de confidentialit\u00e9.<\/p>\n<p>Chez Fusion CFX, nous accordons la priorit\u00e9 \u00e0 un traitement efficace et transparent des r\u00e9clamations, tant pour nos clients particuliers actuels que potentiels. Nous conservons une trace de toutes les r\u00e9clamations et des mesures prises pour y rem\u00e9dier. Notre objectif est de r\u00e9pondre aux pr\u00e9occupations de nos clients de mani\u00e8re \u00e9quitable et coh\u00e9rente, en nous engageant \u00e0 fournir un service client de qualit\u00e9 sup\u00e9rieure.<\/p>\n<p>Pour toute r\u00e9clamation ou pour entamer une proc\u00e9dure de r\u00e9solution des litiges, veuillez nous contacter \u00e0 l&rsquo;adresse complaints@fusioncfx.com.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner type_sticky\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_boxes stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_cbd1df16\"><div class=\"wpb_wrapper\"><section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row side-a via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Autres Politiques<\/h5>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:30px\"><\/div><div class=\"wpb_text_column ulmoy link-ul\"><div class=\"wpb_wrapper\"><ul>\n<li><a href=\"\/fr\/risk-disclosure\/\">Divulgation des Risques<\/a><\/li>\n<li><a href=\"\/fr\/kyc-process\/\">Proc\u00e9dures KYC<\/a><\/li>\n<li><a href=\"\/fr\/bonus-terms-and-conditions\/\">Termes et Conditions des Bonus<\/a><\/li>\n<li><a href=\"\/fr\/terms-and-conditions\/\">Termes et Conditions<\/a><\/li>\n<li><a href=\"\/fr\/cookie-policy\/\">La Politique de Cookies<\/a><\/li>\n<li><a href=\"\/fr\/privacy-policy\/\">La Politique de Confidentialit\u00e9<\/a><\/li>\n<li><a href=\"\/fr\/complaints-dispute-policy\/\">Politique des Plaintes et Litiges<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Politique des Plaintes et Litiges Commencer \u00e0 TraderAccueilPagesProc\u00e9dure de r\u00e8glement des litiges fusioncfx.com, exploit\u00e9 par Fusion CFX Management Ltd \u00ae2026 et bas\u00e9 \u00e0 Londres, au Royaume-Uni, s&rsquo;engage \u00e0 r\u00e9soudre les litiges d\u00e9coulant de notre Contrat par le biais d&rsquo;un dialogue constructif. Si aucun accord \u00e0 l&rsquo;amiable n&rsquo;est trouv\u00e9, le litige pourra \u00eatre soumis \u00e0 un...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1221","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nlp3.mycube.kz\/fr\/wp-json\/wp\/v2\/pages\/1221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nlp3.mycube.kz\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nlp3.mycube.kz\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nlp3.mycube.kz\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nlp3.mycube.kz\/fr\/wp-json\/wp\/v2\/comments?post=1221"}],"version-history":[{"count":2,"href":"https:\/\/nlp3.mycube.kz\/fr\/wp-json\/wp\/v2\/pages\/1221\/revisions"}],"predecessor-version":[{"id":1224,"href":"https:\/\/nlp3.mycube.kz\/fr\/wp-json\/wp\/v2\/pages\/1221\/revisions\/1224"}],"wp:attachment":[{"href":"https:\/\/nlp3.mycube.kz\/fr\/wp-json\/wp\/v2\/media?parent=1221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}